Front Desk Agent

Saint Petersburg, FL

Full Time

Hotel

Entry Level

Job Purpose:

Serves guests by completing registration; controlling room assignments and valeting guest vehicles.

Duties:

Welcomes guests by greeting them; answering questions; responding to requests
Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards
Establishes credit by verifying credit cards or obtaining cash
Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel
Maintains records by entering room and guest account data
Collects revenue by entering services and charges; computing bill; obtaining payment
Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements
Assists hotel guests with all requests and needs as they arise including assistance with luggage, taking and delivering room services orders, valeting hotel guest cars, etc.
Contributes to team effort by accomplishing related results as needed.
Valets guest cars to private parking lot

Requirements

VALID DRIVERS LICENSE REQUIRED. At least 3 Years Experience, Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening, Must Possess Valid Drivers License. Open availability, nights, weekends, Holidays.

Benefits

Health Insurance, 401K, Discounted Meals, Dental Insurance, Vision Insurance, PTO,

Pay Rate:

Dependent on experience, $15-18/hr

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Thank you for your interest in joining our team at The Birchwood! Please explore our open positions for career opportunities and apply to those that match your qualifications.

Front Desk Agent

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