Reservationist

Saint Petersburg, FL
Part Time to Full Time
Sales Department
Entry Level

Birchwood and Teak Properties are looking for a reservationist to join our team! This role processes all reservation requests, changes and cancellations received. The reservationist will provide attentive, courteous and efficient customer service at all times and maintains a thorough knowledge of our properties’ grounds, menus, and accommodations. This position requires a person who has expert communication skills and innate optimism. An ideal candidate should be able to maintain an upbeat attitude and be excellent at multi-tasking.

Responsibilities Include:

  • Taking phone calls from current and potential customers
  • Operating various computer applications while on the phone
  • Creating, changing, and cancelling reservations at guest requests
  • Assigning guest parties to tables in Open Table floor plans
  • Resolving customer concerns quickly, efficiently and courteously
  • Maintaining accurate knowledge of our organization to allow correctly redirect issues that cannot be resolved by the reservationist
  • Accommodating and documenting special requests
  • Assisting events team with various tasks

Minimum Qualifications:

  • High school graduate
  • Previous hospitality experience preferred
  • Experience with OpenTable software preferred

Job Type: Part-time or Full-Time

Pay: $16.00 per hour

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